Front Office (FO)
Be the first friendly face our guests meet. Join the Front Office team at KunKin Garden and help make every arrival, stay and farewell feel warm and effortless.
- On-site
- Full-time
- Guest Experience
- Vietnamese & English
GROW WITH KUNKIN
About this role
At KunKin, thoughtful hospitality starts with a warm welcome and attention to the little things.
As a Front Office team member at KunKin Garden, you will support our guests throughout their stay—from their first enquiry to their final farewell. You will assist with arrivals, departures and daily requests, while working closely with other departments to keep each stay running smoothly.
We are looking for someone who enjoys meeting people, communicates clearly and takes pride in helping guests feel comfortable and at home.
What you’ll do
- Welcome guests and assist with check-in and check-out.
- Respond to guest enquiries in person, by phone and through approved communication channels.
- Assist with reservations, room information and guest requests.
- Maintain accurate guest records and follow reception procedures.
- Coordinate with Housekeeping and other departments to prepare rooms and resolve requests.
- Handle payments and supporting documents according to company procedures.
- Provide helpful information about KunKin facilities and nearby places.
- Report incidents and hand over outstanding tasks clearly between shifts.
What you’ll bring
- A friendly, professional manner and a genuine interest in hospitality.
- Clear communication in Vietnamese and conversational English.
- Good organisation, attention to detail and basic computer skills.
- The ability to stay calm and helpful when handling guest concerns.
- A responsible approach to teamwork, punctuality and guest information.
- Availability to work scheduled shifts, including weekends and public holidays.
- Previous reception or hospitality experience is an advantage.
LET’S GET TO KNOW YOU
Apply for this role
Send us your details and CV. Please upload a PDF, maximum 5 MB.