In case you want to change your check-out date, change to another room type or cancel your reservation, please contact our support department via the information provided on the website for assistance.

 

Room change policy

If you want to change to a higher room category, there will be an additional charge for the difference in the room category you want to change to at the time of request. The room rate difference depends on each different hotel and different room type. In case you want to change to a lower room category than the one you have booked or are staying in, you will not receive any refund.

 

Check-in date change policy

If you submit a request to adjust your check-in date 3 days before your check-in date, KunKin will support the adjustment, but it will depend on the current room status. If you submit a request to adjust your check-in date within 3 days of your check-in date, KunKin will keep the original stay and cannot support your current adjustment request.

 

Cancellation policy

If you cancel your booking 07 days before the check-in date, KunKin will refund 100% of the amount paid.
If you cancel your booking within 07 days before the check-in date, the cancellation fee will be calculated as 100% of the total room cost.
In case you have booked a room but do not check in, and KunKin does not receive any information from you about the cancellation, 100% of the total room cost will be paid for the booking and you will not receive any refund.
If you send a request to cancel a booking made during the holidays/New Year in the current year (according to the regulations of the State of Vietnam), the cancellation fee will be calculated as 100% of the total room cost.

After canceling the order, KunKin will notify you of the service details and additional costs along with the refund amount (if any). In case you are refunded, KunKin will pay by bank transfer to the account number you provided. The refund period is 15-30 working days (depending on the beneficiary bank) and you will not be charged any fee for this refund.